Refund Policy

General

Refunds and cancellations are available for eligible purchases. Once approved, refunds are processed within 5–7 working days to the original payment method. Items or services that are non-refundable are marked as such on their product or service page.

Digital products

Digital products such as the AI Engineer Roadmap 2027 and resource bundles are delivered instantly. If a file is corrupted, inaccessible or materially different from its description, contact us within 7 days of purchase and we will fix it or refund you. Where a product is sold through a third-party store, that store's refund process may also apply.

Office Hours sessions

Rescheduling and cancellation terms for Office Hours are shown when you book. If a mentor cancels or cannot attend, you will be offered a new slot or a full refund.

Programmes and engagements

Training, consulting, staffing, faculty development programmes, workshops and events are governed by the cancellation terms in their proposal or agreement.

Merchandise

If you receive a damaged or defective item, contact us within 7 days of delivery with your order number and photos; we will arrange a replacement or refund. For other order issues such as delays or wrong items, contact us and we will resolve them with the vendor.

How to request a refund

Email contact@aianytime.net with your order or booking reference, the reason for the request, and any supporting details. We will review it and confirm next steps.